Refund policy
General Item Refund Policy:
Product Issue
We focus on providing you with high-quality goods. However, if your product arrives damaged or is not working properly, you can return it to us within 3 days of receipt of the item(s).
To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us at support@atomstek.online and submit evidences and pictures or videos about the product, if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You should bear the return freight in advance, and the freight will be refundable after we inspect your return and approve it. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us at support@atomstek.online and submit evidences and pictures or videos about the product, if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You should bear the return freight in advance, and the freight will be refundable after we inspect your return and approve it. Items sent back to us without first requesting a return will not be accepted.
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
You can always contact us for any return question at support@atomstek.online.
You can always contact us for any return question at support@atomstek.online.
Out of Stock
If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
Remote Area
If we are unable to ship your goods to some remote areas or military regions, we will contact you via email as soon as possible, and we will provide you with a refund.
Customs Issue
If your package is detained by customs, we will contact you as top priority to negotiate what further we can do to protect your right. Please understand and give patience.
Exceptions/non-returnable items:
We do not accept the return of the defective product that exceed validity period of this warranty, we also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchange Policy:
We are not able to exchange or return products with no physical flaws.
For non-quality issues, that is, if you are just not satisfied with it or buy it wrong, exchange or return is not allowed. If you have any confusion or problems with using our products, please do not hesitate to consult our official service at support@atomstek.online
For quality issues, if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.
For quality issues, if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Import Notes:
- We do not accept items sent back to us without prior request for return;
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request.
- After returning product, please send us the tracking number and a copy of the shipping receipt, if we cannot receive this information, we will have to wait until the date when the product arrives in our warehouse.
- All the intermediary handling fees and bank processing fees occurring in refund will be at the customer’s expense.
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request.
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Please place a note inside the return package by including the following information(this will accelerate your request):
Your order number; the product ID or name and the quantity; a short description of the problem that occurred with this product.
Atomstek.online reserves the right to make changes and/or improvements to this policy. Any changes will be updated on related pages of our website. Thank you!